Frequently asked
Frequently asked
FAQ´S
Below you will find the questions we most frequently receive from our customers. If you have any other questions, please don’t hesitate to write to us by email at shop@xucuri.com.
At our corporate huichol handcrafts, we are committed to offering the best shipping options to ensure your products arrive quickly and safely. We ship both domestically and internationally using reputable courier services such as DHL and UPS. Estimated delivery times for domestic shipments range from 2 to 5 business days, depending on the recipient’s location. For international shipments, we use high-quality courier services that guarantee delivery within 7 to 14 business days.
Options according to order type:
In-stock products (standard items typically available for customization) will be delivered within 2-5 business days, depending on the delivery address (all our products ship from Querétaro). Since these are in-stock items, you don’t have to wait for production time.
*This applies to products sold in this online store. Custom products quoted for corporate projects are priced separately in terms of production time and shipping costs.
*This applies to products sold in this online store. Special Project Requests: Project development involves a customized process, timeline, and organization.
Idea Development (Project proposal, characteristics, and information needed to begin)
Development (Project development, definition of the type of corporate gift, and proposals)
Review, Adjustments, and Production (Review of the proposal and adjustments before starting production. Once production begins, the production time ranges from 10 to 45 business days depending on the complexity and quantity of pieces.)
Do you ship outside of Mexico? We ship both nationally and internationally. We have experience with the appropriate packaging to ensure your orders arrive in perfect condition.
Payment methods: Convenience and flexibility for your purchase
1. PayPal (Credit Card)
2. Bank Transfer or Deposit
Billing
If you require an invoice, please write to shop@xucuri.com requesting your invoice and sending your order number, CFDI usage, payment method, and updated Tax Certificate before the end of the month.
* You can buy and pay however you prefer; just choose the items you’re interested in and process the payment.
Do you offer product customization?
Yes, we offer customization services on a variety of our products. From names to incorporating your company logo, we work to meet your needs. If you’re interested in learning more, please send an email with your request to proyectos@tayaupa.com.
Do you offer discounts for bulk purchases?
Yes, we offer special discounts for bulk orders. Please see the discount chart for each item or contact us for more information about our rates and discounts.
Can I request a product sample?
Yes, you can purchase a sample of our products to see the quality and ensure your satisfaction before placing a larger order.
Do you have a physical store?
We have a customer service office and can meet with you by appointment. If you prefer, we can schedule a video conference to answer your questions, or you can contact us via WhatsApp at +52 442 368 5601.
